Vendors - CRM solutions provider I MD Cloud

BPM

Юлия Стрельченко — Thu, 19 Jan 2023 15:51:05 +0000

BPM products we offer

BPM
platforms

Case management & BPM
Robotic Process Automation (RPA)
No-Code Application Development (NCDP)
Low-code Application Development (CD)
Rapid Application Development (RAD)
Software Application Development (ADP)
UX Design
Business Rules
AI-driven decisions

Customer Decision Hub

Configure and control all your strategies from a single interface
Hyper-personalize every digital touchpoint with your customers
Deliver personalized outbound messages with AI-triggered engagement
Empower agents with real-time recommendations
Make paid advertising more targeted and effective

Customer Service

Chatbots and other virtual AI-based process assistants
Digital self-service for Web and Mobile mashup 24/7
Email management
Dynamic case management
Chat and messaging

Sales Automation

Identify hidden revenue with artificial intelligence
Accelerate sales with Outlook and G Suite integration
Power collaboration across selling channels
Account & Contact Management
Lead & Opportunity management
Forecast Management
Sales automation mobile
Reports & Dashboards
Sales Chatbot

Robotics
and AI

Low-code app factory
Chatbots and virtual assistants
AI-powered decisioning
Text analytics
Workforce Intelligence

Our approach

We aim to make your business stable and growing. Lead generation, retention, and loyalty are the key goals to reaching this excellence. From consulting, developing the customer-specific analysis, and to practical implementation in the project — our experts are ready to help.

MD Cloud key pillars are

Customer-focused approach and collaboration
Strong technical and project expertise
Transparency
Reliability and safety
Flexibility and efficiency

Our BPM consulting services

Consulting
Business goals adaptation
Analysis building

System upgrade
Full configuration

BPM Consulting & Advisory

User support
Additional configuration and reconfiguration
Audit services

The post BPM appeared first on CRM solutions provider I MD Cloud.

Nintex

Юлия Стрельченко — Thu, 19 Jan 2023 12:56:11 +0000

SAP products we offer

SAP
Sales Cloud
to increase your sales and reliability
- 360-degree view of everything
- Process forecast
- High adoption of intelligent scoring
- AI tips and activity guidance
- Route optimization and control
SAP
Service Cloud
to ensure efficient interactionwith a customer
- Fast and cost-effective customer service
- Omni-channel engagement
- Remote work with unified customer data
- Prebuilt integrations with related SAP apps
- Powerful reporting and analytics
SAP
Marketing Cloud
to build a personalized communication
- E-commerce and B2B marketing
- Campaign planning and forecasts
- Client base segmentation and management
- Personalized independent profiles
- Customer loyalty management
SAP
Commerce Cloud
to boost revenues and customer satisfaction
- Deep customer data analysis
- AI-driven personalized shopping experiences
- Decoupled commerce architecture via API
- Data and processes management
- SAP S/4HANA integration and more
SAP Customer Data Platform
to support contact at any point
- Unified customers view across devices & channels
- Permission-based data collection
- Customer insights & analytics tools
- Customer-centered business models
- Customer chosen terms and channels
Qualtrics Customer Experience
to manage all experiences on a single platformt
- Survey methodology base
- User-friendly configuration and interface
- Survey Flow structure control and configuration
- Carry Forward Choices technology
- Flexible and mobile-friendly technologies

SAP
BTP
to bring all data and apps together
- Data management and understanding
- Optimization of analytics and predictive planning
- Embedding AI capabilities into processes
- Seamless platform scaling
- Open ecosystem for apps development and integration

SAP
S4/HANA Cloud
comprehensive intelligent ERP system with integrated AI and machine learning
- AI-based analytics and automation
- In-memory database, simple data model
- Best practices for various industries
- Consumer-level UX
- Simplified Fiori UI

SAP
Success Factors
to build a motivated team
- All management levels process control
- Payroll and Compensation Management
- Continuous feedback exchange
- Optimization of HR processes
- Enhanced C-level decision-making
SAP
Commissions
to grow the revenue efficiently
- IExtensive management of incentive payments
- Real-time payouts and performance analytics
- One-click control of all processes
- Selling behavior enhancement
- AI-aided plan optimization

SAP
HANA
for advanced analytics on multimodel data
- A multi-cloud environment with a hybrid deployment
- Enhanced security and enterprise reliability
- Work with any data type
- Advanced data tiering for better performance
- Machine learning capabilities
SAP Data Warehouse Cloud
to unify data and analytics
- Real-time data visualization
- AI-driven data insights
- Virtual workspace and no-code environment
- Integrated database, and analytics capabilities
- BW bridge option to save your investments
SAP Analytics Cloud
to boost revenues and customer satisfaction
- BI, augmented and predictive enterprise-wide analytics
- Integrated planning models
- Mobile access to analytics
- Interactive real-time presentation
- Ad-hoc analysis with automated datasets

Our approach

We help companies to digitalize their business processes and drive them to success. Working with SAP, we offer consulting, customer-specific planning, and practical implementation and support. Our expertise results from over 1000 customer projects with more than 250 happy customers.

MD Cloud key pillars are

Customer-focused approach and collaboration
Strong technical and project expertise
Transparency
Reliability and safety
Flexibility and efficiency

Our SAP products & support

Adaptation of SAP solutions to the goals of the business
IT infrastructure design
Value-Driven Business Optimization

Moving from legacy systems
System upgrade

Enterprise Mobility Solutions
SAP systems hosting
Licenses for SAP products

Maintenance services
Audit services

MD Cloud services

Daria Chervinchak — Mon, 10 Oct 2022 10:41:46 +0000

We help you save resources, avoid risks, and accelerate business growth

Our industry expertise is your advantage

Healthcare & Life Sciences
- Patient engagement
- Omnichannel customer engagement
- Activity and event management
- Data collection & tracking
- Call Center & Customer Service support tools
- Customer Self-Service
Financial
Services
- 360-degree customer information
- Call Center and Customer Support services
- Customer portal
- Data analysis & financial planning
- Financial management
- Management reporting (P&L)
- Omnichannel experience and loyalty
Retail
& FMCG
- Retail store management
- Order management
- Omnichannel experiences
- Big Data and analytics
- Loyalty and retention programs
- RPA for Retail & eCommerce
Manufacturing
- Quote-to-Cash
- Partner management
- Omnichannel eCommerce experience
- eCommerce
- Go Direct-to-Customer
- Data analytics and digital insight
- 360-degree customer view

Get a free CRM consultation

We drive organizations to the next level by delivering business strategy consulting,
comprehensive managed services, and cloud support

Talk to our experts

MD Cloud’s proof points

300+

certified specialists
3

3 offices globally.
Headquarters in Dubai, UAE
25+

countries are covered with implementations
270+

customers worldwide
15+

years of experience
1,400

successful projects

Major Pharma Company in Japan

1,000+ Salesforce users
800+ CT Mobile users
2x better employee manageability

One of the largest FMCG distributors in Saudi Arabia

RPA Services

U.S. Regional Credit Union

Reducing manual routine back office work & speeding up call center

Trusted by global business partners

The post MD Cloud services appeared first on CRM solutions provider I MD Cloud.

Hire Tableau Developers & Experts

Daria Chervinchak — Tue, 06 Sep 2022 09:03:14 +0000

Our Tableau Services

Professional team
of tableau experts

MD Cloud certified BI consultants, developers, and architects are ready to resolve your business challenges and boost your business results
Tableau
consulting

Our consultants are here to help you use 100% of your Tableau interactive analytics system
Tableau
managed services

We provide a comprehensively formed outsourcing team of experts who will help manage, monitor, prevent and proactively identify and mitigate issues in Tableau
Tableau
professional services

We provide expertise, experience, and deep industrial knowledge to help you achieve your business goals

calculate service price

What our Tableau experts can do for you?

We offer end-to-end Tableau development
and consulting services

Dashboard
Development

Report transformation into powerful executive dashboards using rich and interactive visualizations to provide concise and comprehensive view of the business
Data
Visualization

Representing structured and unstructured data in diverse views, data set formatting, forecasting, and more
Existing Deployments
Support

Tableau development services for continued support and development of your BI solutions

Data
Integration

Integration of multiple data sources into a single, real-time data exchange solution

Get Started

Leadership team

Qualified Data Architect with expertise in:

Data Integration (ELT/ETL)

Completed projects:

Data Integration (ELT/ETL)
Qualified Data Architect with expertise in:

Data Integration (ELT/ETL)

Completed projects:

Data Integration (ELT/ETL)
Qualified Data Architect with expertise in:

Data Integration (ELT/ETL)

Completed projects:

Data Integration (ELT/ETL)

Why choose us

As a Tableau Consulting Certified Partner, MD Cloud brings our deep
expertise and experience to help you get out of your Tableau
investment ever

100+ certified BI consultants, developers, and architects

Long-term organization, 100% dedicated to your project

Successful implementation of 100+ BI projects worldwide

15+ years of experience in data-related consulting

Vast Industrial Experience

Transparent Service Model

Business Analytics tools
and BI reporting expertise

Our project experience

In our portfolio, we have successful BI projects for leading global
pharmaceutical, retail, manufacturing, and FMCG companies

Tools

Reporting – Tableau Desktop, Tableau Online; ETL – Tableau Prep, Airflow, Python; Database – Heroku PostgreSQL

Source system

Salesforce CRM (multiple Veeva orgs)

Scaling

900+ business users at all levels of the clien’s hierarchy

Results

Dashboards allow business users to track their KPIs better; Management teams can now make better decisions; the Client can use the Tableau Data model for self-service and ad-hoc analysis

Location

USA, 5+ managing users, 100+ simultaneous projects/applications

Results

Salesforce Modules/AppExchange – Salesforce Einstein Analytics, Conga Composer Application (Salesforce App)

Solution

Interactive panels for self-service bids / project analysis; Export dashboards for middle and senior managers for quarterly, monthly and weekly meetings; Implementing ETL in Einstein Analytics

Tools

Reporting – Tableau and Quilk; Database – Denodo

Results

Faster Union data for faster analysis in BI from client’s databases and local data sources (file, DB, XLS)

Location

USA, 5+ managing users, 100+ simultaneous projects/applications

Solution

Salesforce Modules/AppExchange – Salesforce Einstein Analytics

Results

Interactive operational dashboards for the chain of sales and marketing meetings; Interactive KPI dashboards for Sales Leadership; Flexible historical comparison of WoW Sales; Calculation of the closing of the transaction in the sales funnel; ETL implementation in Einstein Analytics

Tools

Reporting – Tableau; Database– PostgreSQL; ETL – SAP Data Services, Apache Airflow; Web-interface – React + Java Spring Boot

Source system

SAP MM, PM, CSV files

Results

Flexible and customizable reporting including:

Inventory, needs, activities;
KPIs according to the structural hierarchy of the enterprise;
Services of third-party organizations.

The post Hire Tableau Developers & Experts appeared first on CRM solutions provider I MD Cloud.

MD Cloud Tableau Managed & Professional Services

Daria Chervinchak — Wed, 17 Aug 2022 13:14:17 +0000

We Provide the Following
Tableau Services

Professional team
of tableau experts

MD Cloud certified BI consultants, developers, and architects are ready to resolve your business challenges and boost your business results
Tableau
consulting

Our consultants are here to help you use 100% of your Tableau interactive analytics system
Tableau
managed services

We provide a comprehensively formed outsourcing team of experts who will help manage, monitor, prevent and fix failures in Tableau
Tableau
professional services

We provide expertise, experience, and deep industrial knowledge to help you achieve your business goals

calculate service price

Why choose us

As a Tableau Consulting Certified Partner, MD Cloud brings our deep
expertise and experience to help you get out of your Tableau
investment ever

100+ certified BI consultants, developers, and architects

Long-term organization,
100% dedicated to your project

Successful implementation
of 1,000+ BI projects worldwide

15+ years of experience
in building visualizations

Our Expertise

We offer end-to-end Tableau development
and consulting services

Report transformation into powerful executive dashboards using rich and interactive visualizations to provide concise and comprehensive view of the business

Representing structured
and unstructured data in
diverse views, data set
formatting, forecasting,
and more

Tableau development
services for continued
support and development
of your BI solutions

Integration of multiple
data sources into a single,
real-time data exchange
solution

Business Analytics tools
and BI reporting expertise

How we Work?

We are industry experts for Tableau software, providing consulting services,
offering setting and managing BI reports & complex dashboards building your business

Our project experience

In our portfolio, we have successful BI projects for leading global
pharmaceutical, retail, manufacturing, and FMCG companies

Tools

Reporting – Tableau Desktop, Tableau Online; ETL – Tableau Prep, Airflow, Python; Database – Heroku PostgreSQL

Source system

Salesforce CRM (multiple Veeva orgs)

Scaling

900+ business users at all levels of the clien’s hierarchy

Results

Dashboards allow business users to track their KPIs better; Management teams can now make better decisions; the Client can use the Tableau Data model for self-service and ad-hoc analysis

Location

USA, 5+ managing users, 100+ simultaneous projects/applications

Results

Salesforce Modules/AppExchange – Salesforce Einstein Analytics, Conga Composer Application (Salesforce App)

Solution

Interactive panels for self-service bids / project analysis; Export dashboards for middle and senior managers for quarterly, monthly and weekly meetings; Implementing ETL in Einstein Analytics

Tools

Reporting – Tableau and Quilk; Database – Denodo

Results

Faster Union data for faster analysis in BI from client’s databases and local data sources (file, DB, XLS)

Location

USA, 5+ managing users, 100+ simultaneous projects/applications

Solution

Salesforce Modules/AppExchange – Salesforce Einstein Analytics

Results

Tools

Reporting – Tableau; Database– PostgreSQL; ETL – SAP Data Services, Apache Airflow; Web-interface – React + Java Spring Boot

Source system

SAP MM, PM, CSV files

Results

Flexible and customizable reporting including:

Inventory, needs, activities;
KPIs according to the structural hierarchy of the enterprise;
Services of third-party organizations.

Our expertise

We offer end-to-end
Tableau development
and consulting services

David Moonlight

The post MD Cloud Tableau Managed & Professional Services appeared first on CRM solutions provider I MD Cloud.

MD Cloud Tableau Managed & Professional Services

Daria Chervinchak — Wed, 17 Aug 2022 08:23:51 +0000

We Provide the Following
Tableau Services

Professional team
of tableau experts

MD Cloud certified BI consultants, developers, and architects are ready to resolve your business challenges and boost your business results
Tableau
consulting

Our consultants are here to help you use 100% of your Tableau interactive analytics system
Tableau
managed services

We provide a comprehensively formed outsourcing team of experts who will help manage, monitor, prevent and fix failures in Tableau
Tableau
professional services

We provide expertise, experience, and deep industrial knowledge to help you achieve your business goals

calculate service price

Why choose us

As a Tableau Consulting Certified Partner, MD Cloud brings our deep
expertise and experience to help you get out of your Tableau
investment ever

100+ certified BI consultants, developers, and architects

Long-term organization,
100% dedicated to your project

Successful implementation
of 1,000+ BI projects worldwide

15+ years of experience
in building visualizations

Our Expertise

We offer end-to-end Tableau development
and consulting services

Report transformation into powerful executive dashboards using rich and interactive visualizations to provide concise and comprehensive view of the business

Representing structured
and unstructured data in
diverse views, data set
formatting, forecasting,
and more

Tableau development
services for continued
support and development
of your BI solutions

Integration of multiple
data sources into a single,
real-time data exchange
solution

Business Analytics tools
and BI reporting expertise

Our project experience

In our portfolio, we have successful BI projects for leading global
pharmaceutical, retail, manufacturing, and FMCG companies

Tools

Reporting – Tableau Desktop, Tableau Online; ETL – Tableau Prep, Airflow, Python; Database – Heroku PostgreSQL

Source system

Salesforce CRM (multiple Veeva orgs)

Scaling

900+ business users at all levels of the clien’s hierarchy

Results

Dashboards allow business users to track their KPIs better; Management teams can now make better decisions; the Client can use the Tableau Data model for self-service and ad-hoc analysis

Location

USA, 5+ managing users, 100+ simultaneous projects/applications

Results

Salesforce Modules/AppExchange – Salesforce Einstein Analytics, Conga Composer Application (Salesforce App)

Solution

Interactive panels for self-service bids / project analysis; Export dashboards for middle and senior managers for quarterly, monthly and weekly meetings; Implementing ETL in Einstein Analytics

Tools

Reporting – Tableau and Quilk; Database – Denodo

Results

Faster Union data for faster analysis in BI from client’s databases and local data sources (file, DB, XLS)

Location

USA, 5+ managing users, 100+ simultaneous projects/applications

Solution

Salesforce Modules/AppExchange – Salesforce Einstein Analytics

Results

Tools

Reporting – Tableau; Database– PostgreSQL; ETL – SAP Data Services, Apache Airflow; Web-interface – React + Java Spring Boot

Source system

SAP MM, PM, CSV files

Results

Flexible and customizable reporting including:

Inventory, needs, activities;
KPIs according to the structural hierarchy of the enterprise;
Services of third-party organizations.

Our clients speak

Customer review

Thanks to the work of the MD Cloud team, we managed to get a full-fledged BI system that takes into account the specifics of the pharmaceutical industry and accumulates data from several divisions of the company.
Customer review

Working with MD Cloud Team, we have optimized our segmentation process and it affects everything: client communication process, decision making, and sales.
Customer review

We have completely personalized communication across a segmented customer base, noticed overall improvement in customer experience, and established our loyalty program as one of the top offers on the market.

The post MD Cloud Tableau Managed & Professional Services appeared first on CRM solutions provider I MD Cloud.

Tableau Services

Daria Chervinchak — Tue, 14 Jun 2022 16:47:17 +0000

Our Tableau Services

Professional team
of tableau experts

MD Cloud certified BI consultants, developers, and architects are ready to resolve your business challenges and boost your business results
Tableau
consulting

Our consultants are here to help you use 100% of your Tableau interactive analytics system
Tableau
managed services

We provide a comprehensively formed outsourcing team of experts who will help manage, monitor, prevent and fix failures in Tableau
Tableau
professional services

We provide expertise, experience, and deep industrial knowledge to help you achieve your business goals

calculate service price

Our expertise

We offer end-to-end Tableau development
and consulting services

Report transformation into powerful executive dashboards using rich and interactive visualizations to provide concise and comprehensive view of the business

Representing structured
and unstructured data in
diverse views, data set
formatting, forecasting,
and more

Tableau development
services for continued
support and development
of your BI solutions

Integration of multiple
data sources into a single,
real-time data exchange
solution

Our industrial BI & Data
analytics expertise

We are the industry leaders in integration of tools for Tableau,
BI reporting & feature-enriched dashboards

Why choose us

As a Tableau Consulting Certified Partner, MD Cloud brings our deep
expertise and experience to help you get out
of your Tableau investment ever

100+ certified BI consultants, developers, and architects

Long-term organization,
100% dedicated to your project

Successful implementation
of 100+ BI projects worldwide

15+ years of experience
in data-related consulting

Business Analytics tools
and BI reporting expertise

How we Work?

We are industry experts for Tableau software, providing consulting services,
offering setting and managing BI reports & complex dashboards building your business

Our project experience

In our portfolio, we have successful BI projects for leading global
pharmaceutical, retail, manufacturing, and FMCG companies

Tools

Reporting – Tableau Desktop, Tableau Online; ETL – Tableau Prep, Airflow, Python; Database – Heroku PostgreSQL

Source system

Salesforce CRM (multiple Veeva orgs)

Scaling

900+ business users at all levels of the clien’s hierarchy

Results

Dashboards allow business users to track their KPIs better; Management teams can now make better decisions; the Client can use the Tableau Data model for self-service and ad-hoc analysis

Location

USA, 5+ managing users, 100+ simultaneous projects/applications

Results

Salesforce Modules/AppExchange – Salesforce Einstein Analytics, Conga Composer Application (Salesforce App)

Solution

Interactive panels for self-service bids / project analysis; Export dashboards for middle and senior managers for quarterly, monthly and weekly meetings; Implementing ETL in Einstein Analytics

Tools

Reporting – Tableau and Quilk; Database – Denodo

Results

Faster Union data for faster analysis in BI from client’s databases and local data sources (file, DB, XLS)

Location

USA, 5+ managing users, 100+ simultaneous projects/applications

Solution

Salesforce Modules/AppExchange – Salesforce Einstein Analytics

Results

Tools

Reporting – Tableau; Database– PostgreSQL; ETL – SAP Data Services, Apache Airflow; Web-interface – React + Java Spring Boot

Source system

SAP MM, PM, CSV files

Results

Flexible and customizable reporting including:

Inventory, needs, activities;
KPIs according to the structural hierarchy of the enterprise;
Services of third-party organizations.

Our clients speak

Customer review

Thanks to the work of the MD Cloud team, we managed to get a full-fledged BI system that takes into account the specifics of the pharmaceutical industry and accumulates data from several divisions of the company.
Customer review

Working with MD Cloud Team, we have optimized our segmentation process and it affects everything: client communication process, decision making, and sales.
Customer review

We have completely personalized communication across a segmented customer base, noticed overall improvement in customer experience, and established our loyalty program as one of the top offers on the market.

The post Tableau Services appeared first on CRM solutions provider I MD Cloud.

Tableau

Daria Chervinchak — Tue, 03 May 2022 11:23:03 +0000

We Provide the Following
Tableau Services

Professional team
of tableau experts

MD Cloud certified BI consultants, developers, and architects are ready to resolve your business challenges and boost your business results
Tableau
consulting

Our consultants are here to help you use 100% Tableau interactive analytics system
Tableau
managed services

We provide a comprehensively formed outsourcing team of experts who will help manage, monitor, prevent and fix failures in Tableau
Tableau
professional services

We provide expertise, experience, and deep industrial knowledge to help you achieve your business goals

calculate service price

Why choose us

As a Tableau Consulting Certified Partner, MD Cloud brings our deep
expertise and experience to help you get out
of your Tableau investment ever

100+ certified BI consultants, developers, and architects

Long-term organization,
100% dedicated to your project

Successful implementation
of 100+ BI projects worldwide

15+ years of experience
in data-related consulting

Our expertise

We offer end-to-end Tableau development
and consulting services

Report transformation into powerful executive dashboards using rich and interactive visualizations to provide concise and comprehensive view of the business

Representing structured
and unstructured data in
diverse views, data set
formatting, forecasting,
and more

Tableau development
services for continued
support and development
of your BI solutions

Integration of multiple
data sources into a single,
real-time data exchange
solution

Business Analytics tools
and BI reporting expertise

How we Work?

We are industry experts for Tableau software, providing consulting services,
offering setting and managing BI reports & complex dashboards building your business

Our project experience

In our portfolio, we have successful BI projects for leading global
pharmaceutical, retail, manufacturing, and FMCG companies

Tools

Reporting – Tableau Desktop, Tableau Online; ETL – Tableau Prep, Airflow, Python; Database – Heroku PostgreSQL

Source system

Salesforce CRM (multiple Veeva orgs)

Scaling

900+ business users at all levels of the clien’s hierarchy

Results

Dashboards allow business users to track their KPIs better; Management teams can now make better decisions; the Client can use the Tableau Data model for self-service and ad-hoc analysis

Location

USA, 5+ managing users, 100+ simultaneous projects/applications

Results

Salesforce Modules/AppExchange – Salesforce Einstein Analytics, Conga Composer Application (Salesforce App)

Solution

Interactive panels for self-service bids / project analysis; Export dashboards for middle and senior managers for quarterly, monthly and weekly meetings; Implementing ETL in Einstein Analytics

Tools

Reporting – Tableau and Quilk; Database – Denodo

Results

Faster Union data for faster analysis in BI from client’s databases and local data sources (file, DB, XLS)

Location

USA, 5+ managing users, 100+ simultaneous projects/applications

Solution

Salesforce Modules/AppExchange – Salesforce Einstein Analytics

Results

Tools

Reporting – Tableau; Database– PostgreSQL; ETL – SAP Data Services, Apache Airflow; Web-interface – React + Java Spring Boot

Source system

SAP MM, PM, CSV files

Results

Flexible and customizable reporting including:
– Inventory, needs, activities;
– KPIs according to the structural hierarchy of the enterprise;
– Services of third-party organizations.

The post Tableau appeared first on CRM solutions provider I MD Cloud.

Spryker

Daria Chervinchak — Tue, 03 May 2022 10:37:59 +0000

Key Spryker features and capabilities

Core commerce functionality

Customer-specific prices
Configurable bundles
Scheduled price updates
Decimal stock support
Packaging units
Double opt-in for customer registration

Workflow and company account

Processes approval
Business unit hierarchy
User role management
Company user permission
Sales assistant
Business on behalf

Order management

Return management
Filter and Search in Order archive
Adding shipment cost to RFQ
Invoice generation
Split delivery

Multi-store enhancements

Product relations & Labels per store
Navigation per store
Payment methods per store
Warehouses per store
Shipping methods per store

for
B2B

Simplifies cross-unit interaction and procurement process

Document management
Customizable product units
Multilevel pricing
Customizable directories for different clients

for
B2C

Helps localize sales and personifies client experience

Cross-sell and upsell sales
Implementation of client service scenarios
Localization of sales by time zones, cultural characteristics, and other factors
Multi-channel communication support
Adaptability and client-centricity

Enterprise marketplace

A consistent UI and simple platform management

Expansion of back-office functionality
Creation of a completely new trading portal
Setting up integrations between stores

A fully composable cloud platform

Cross-sell and Up-sell
Customer service scenarios
Multi-channel communication supporting
Adaptability and customer centricity
Shopping List Capability
Packaging & Measurement Units
Catalog & Order Management
Promotions and Discounts

Universal Platform for all industries

1

chemical Industry
& pharmaceuticals
2

consumer Goods
& fashion
3

logistics
& transportation
4

electronics
5

automotive industry
6

production
& construction

Our approach

We aim to digitalize the business processes of our clients and to make them easier than ever, while growing efficiency. Our services range from consulting and planning to practical implementation, and further support. Our expertise results from 1,000+ customer projects for more than 250 customers all over the world.

MD Cloud key pillars are

Customer-focused approach and collaboration
Strong technical and project expertise
Transparency
Reliability and safety
Flexibility and efficiency

Pegasystems

Daria Chervinchak — Tue, 03 May 2022 09:47:43 +0000

Pega products we offer

Pega
Platform

Case management & BPM
Robotic Process Automation (RPA)
No-Code Application Development (NCDP)
Low-code Application Development (CD)
Rapid Application Development (RAD)
Software Application Development (ADP)
Pega UX Design
Business Rules
AI-driven decisions

Pega Customer Decision Hub

Configure and control all your strategies from a single interface
Hyper-personalize every digital touchpoint with your customers
Deliver personalized outbound messages with AI-triggered engagement
Empower agents with real-time recommendations
Make paid advertising more targeted and effective

Pega Customer Service

Chatbots and other virtual AI-based process assistants
Digital self-service for Web and Mobile mashup 24/7
Email management
Dynamic case management
Chat and messaging

Pega
Sales Automation

Identify hidden revenue with artificial intelligence
Accelerate sales with Outlook and G Suite integration
Power collaboration across selling channels
Account & Contact Management
Lead & Opportunity management
Forecast Management
Sales automation mobile
Reports & Dashboards
Sales Chatbot

Robotics
and AI

Low-code app factory
Chatbots and virtual assistants
AI-powered decisioning
Text analytics
Workforce Intelligence

Our approach

We aim to make your business stable and growing. Lead generation, retention, and loyalty are the key goals to reaching this excellence. We work collaborate with Pegasystems to help you raise the bar sooner. From consulting, developing the customer-specific analysis, and to practical implementation in the project — our experts are ready to help.

MD Cloud key pillars are

Customer-focused approach and collaboration
Strong technical and project expertise
Transparency
Reliability and safety
Flexibility and efficiency

Our Pega consulting services

Consulting
Business goals adaptation
Analysis building

System upgrade
Full configuration

BPM Consulting & Advisory

User support
Additional configuration and reconfiguration
Audit services

Sap

Daria Chervinchak — Tue, 03 May 2022 08:07:22 +0000

SAP products we offer

SAP
Sales Cloud
to increase your sales and reliability
- 360-degree view of everything
- Process forecast
- High adoption of intelligent scoring
- AI tips and activity guidance
- Route optimization and control
SAP
Service Cloud
to ensure efficient interactionwith a customer
- Fast and cost-effective customer service
- Omni-channel engagement
- Remote work with unified customer data
- Prebuilt integrations with related SAP apps
- Powerful reporting and analytics
SAP
Marketing Cloud
to build a personalized communication
- E-commerce and B2B marketing
- Campaign planning and forecasts
- Client base segmentation and management
- Personalized independent profiles
- Customer loyalty management
SAP
Commerce Cloud
to boost revenues and customer satisfaction
- Deep customer data analysis
- AI-driven personalized shopping experiences
- Decoupled commerce architecture via API
- Data and processes management
- SAP S/4HANA integration and more
SAP Customer Data Platform
to support contact at any point
- Unified customers view across devices & channels
- Permission-based data collection
- Customer insights & analytics tools
- Customer-centered business models
- Customer chosen terms and channels
Qualtrics Customer Experience
to manage all experiences on a single platformt
- Survey methodology base
- User-friendly configuration and interface
- Survey Flow structure control and configuration
- Carry Forward Choices technology
- Flexible and mobile-friendly technologies

SAP
BTP
to bring all data and apps together
- Data management and understanding
- Optimization of analytics and predictive planning
- Embedding AI capabilities into processes
- Seamless platform scaling
- Open ecosystem for apps development and integration

SAP
S4/HANA Cloud
comprehensive intelligent ERP system with integrated AI and machine learning
- AI-based analytics and automation
- In-memory database, simple data model
- Best practices for various industries
- Consumer-level UX
- Simplified Fiori UI

SAP
Success Factors
to build a motivated team
- All management levels process control
- Payroll and Compensation Management
- Continuous feedback exchange
- Optimization of HR processes
- Enhanced C-level decision-making
SAP
Commissions
to grow the revenue efficiently
- IExtensive management of incentive payments
- Real-time payouts and performance analytics
- One-click control of all processes
- Selling behavior enhancement
- AI-aided plan optimization

SAP
HANA
for advanced analytics on multimodel data
- A multi-cloud environment with a hybrid deployment
- Enhanced security and enterprise reliability
- Work with any data type
- Advanced data tiering for better performance
- Machine learning capabilities
SAP Data Warehouse Cloud
to unify data and analytics
- Real-time data visualization
- AI-driven data insights
- Virtual workspace and no-code environment
- Integrated database, and analytics capabilities
- BW bridge option to save your investments
SAP Analytics Cloud
to boost revenues and customer satisfaction
- BI, augmented and predictive enterprise-wide analytics
- Integrated planning models
- Mobile access to analytics
- Interactive real-time presentation
- Ad-hoc analysis with automated datasets

Our approach

MD Cloud key pillars are

Customer-focused approach and collaboration
Strong technical and project expertise
Transparency
Reliability and safety
Flexibility and efficiency

Our SAP products & support

Adaptation of SAP solutions to the goals of the business
IT infrastructure design
Value-Driven Business Optimization

Moving from legacy systems
System upgrade

Enterprise Mobility Solutions
SAP systems hosting
Licenses for SAP products

Maintenance services
Audit services

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Salesforce

Daria Chervinchak — Mon, 02 May 2022 11:40:37 +0000

Salesforce solutions we offer

Sales Cloud
to sell faster
and smarter
- In-depth account and contact management
- Controlled lead conversion
- Easy access to reports and dashboards
- Tasks and events management
- Simple process automation
30 Days FREE
Service Cloud
to keep in touch with
your customers
- Easy incident management
- Convenient agent workspace
- Knowledge base for your teams
- Self-service help centers and learning communities
- Omni-channel routing
Marketing Cloud
to learn more and optimize
your influence
- Real-time client engagement
- Email and marketing automation
- Social listening, media engagement, and advertising
- SMS and push messaging
- Customer marketing analytics
Salesforce Platform
to boost your team’s productivity
- Low-code architecture
- Quick process optimization with prebuilt workflows and apps
- Enterprise-level collaboration
- Enhanced AI-augmented analytics
- Transferring IoT data to your CRM
Experience
Cloud
to create a perfect
journey
- Personalized partner portals
- Client service and help centers
- Engaging landing pages
- Supply chain networks for better end-to-end delivery
- Secure data exchange
Salesforce
Commerce Cloud
to strengthen your
e-commerce
- Personalized buying experience
- Enhanced cross-channel marketing with clicks, code, or headless APIs
- Seamless customer journey from marketing to sales and further
- Developer center to create your own e-commerce

Our approach

Our main goal is to enhance your business performance and scale your success. We use innovative Salesforce methods to improve your business operational processes and customer experience for further growth and development.

MD Cloud key pillars are

Customer-focused approach and collaboration
Strong technical and project expertise
Transparency
Reliability and safety
Flexibility and efficiency

Оur Salesforce сonsulting services

Mapping business goals and objectives
Proposing suitable Salesforce edition and features
Developing sales automation and customer service workflows

Moving from a legacy system to a cloud-based CRM
Adding new relevant features
Placing workflows and processes at the Salesforce platform

Communities and Portals set up and configuration
Developing complex workflows and approval proces
Integrating Salesforce with other apps
Upgrading Salesforce environment
Users and Profile Management

Developing post-launch and long-term user adoption strategies
Creating user orientation and training programs
Resolving issues and challenges (in case they occur)

The post Salesforce appeared first on CRM solutions provider I MD Cloud.

Vendors - CRM solutions provider I MD Cloud

BPM

BPM products we offer

Our approach

Our BPM consulting services

Nintex

SAP products we offer

Our approach

Our SAP products & support

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We help you save resources, avoid risks, and accelerate business growth

Our industry expertise is your advantage

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MD Cloud’s proof points

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Major Pharma Company in Japan

One of the largest FMCG distributors in Saudi Arabia

U.S. Regional Credit Union

Trusted by global business partners

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MD Cloud Tableau Managed & Professional Services

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Our Expertise

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Business Analytics tools
and BI reporting expertise

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and BI reporting expertise

We Provide the Following
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and BI reporting expertise

Our industrial BI & Data
analytics expertise

Business Analytics tools
and BI reporting expertise

We Provide the Following
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Business Analytics tools
and BI reporting expertise