Services - CRM solutions provider I MD Cloud

Business Process Management Services

Daria Chervinchak — Wed, 24 May 2023 09:04:04 +0000

Business Process Management services enables your company to achieve digital process automation and high-class customer experience with operational efficiency through the innovative BPM solutions.

Our BPM integration services

BPM Consulting & Advisory

System upgrade
Full configuration

Business goals adaptation
Analysis building

User support
Additional configuration and reconfiguration
Audit services

MD Cloud BPM Team

Our BPM services include well-organized activities, business workflow optimization, and continuous improvement of BPM deployments in your company. MD Cloud Team has experience working 100% remote, can be deployed on the project within 30 days after contract is signed.

64 qualified
specialists
10+ years
of experience
High-level
expertise

The Most Frequent Challenges
our BPM Team Helps to Manage

BPM enables your company to use business process automation to streamline a variety of tasks, ensuring that processes are followed for activities such as document review and approval, document management, HR onboarding, and management of employee requests.

BPM Business Effects

Improved Business Agility

Increased Efficiency

More Complete Visibility

Ensured Compliance and Security

Partners We Work With

Pega Robotics

Related Services

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BPM

Daria Chervinchak — Mon, 03 Apr 2023 09:03:09 +0000

BPM products we offer

BPM
platforms

Case management & BPM
Robotic Process Automation (RPA)
No-Code Application Development (NCDP)
Low-code Application Development (CD)
Rapid Application Development (RAD)
Software Application Development (ADP)
UX Design
Business Rules
AI-driven decisions

Customer Decision Hub

Configure and control all your strategies from a single interface
Hyper-personalize every digital touchpoint with your customers
Deliver personalized outbound messages with AI-triggered engagement
Empower agents with real-time recommendations
Make paid advertising more targeted and effective

Customer Service

Chatbots and other virtual AI-based process assistants
Digital self-service for Web and Mobile mashup 24/7
Email management
Dynamic case management
Chat and messaging

Sales Automation

Identify hidden revenue with artificial intelligence
Accelerate sales with Outlook and G Suite integration
Power collaboration across selling channels
Account & Contact Management
Lead & Opportunity management
Forecast Management
Sales automation mobile
Reports & Dashboards
Sales Chatbot

Robotics
and AI

Low-code app factory
Chatbots and virtual assistants
AI-powered decisioning
Text analytics
Workforce Intelligence

Our approach

We aim to make your business stable and growing. Lead generation, retention, and loyalty are the key goals to reaching this excellence. From consulting, developing the customer-specific analysis, and to practical implementation in the project — our experts are ready to help.

Our BPM services

Process design, implementation, and improvement
Business analysis, business process mapping, and business process optimization
Business process lifecycle management
Process mining
Digital process automation

Our BPM integration services

BPM Consulting & Advisory

System upgrade
Full configuration

Business goals adaptation
Analysis building

User support
Additional configuration and reconfiguration
Audit services

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BI & Data management

Daria Chervinchak — Fri, 01 Jul 2022 14:04:55 +0000

What We Offer

Integration and Customization
Data Visualization
BI & Data management IT audits

MD Cloud BI Team

15+ qualified specialists
40+ realized projects
High-level expertise

The Most Frequent Challenges our BI Team Helps to Manage

Many companies still have a large volume of manual operations that significantly reduce business efficiency.

Low Adoption of BI Tools
Data silos (and their inconsistent data)
Lack of BI Strategy

Our Services

Business
Intelligence
- We enable self-service analysis via
  custom-tailored interactive visual
  applications
- We help build and optimize
  business reporting
- We provide custom Reporting &
  Embedded Solutions
Data
Analysis
Within the framework of Data Analysis,
we provide:
- Data Science and Machine Learning
  services
- A full range of tools and
  technologies for data collection,
  analysis, visualization and
  processing
Cloud
Providers
- We help implement cloud data
  solutions that allow you to perform
  cloud computing, thereby
  to optimize business resources and
  reduce infrastructure maintenance
  cost
Planning &
Consolidation
- We help businesses optimize
  planning and data consolidation
  processes, improve accountability
  and planning accuracy
- We support our clients to make
  the right decisions based on data
  analysis and plan business
  scenarios to achieve the best
  results

BI Technical expertise

Business analysis
Corporate Data Warehouses
Data quality (normalization, deduplication)
Creation of reporting systems
Planning and consolidation
Data mining, text analysis, ML
Big Data Analysis

We help integrate different types of data from disparate sources including structured and unstructured data. Our experts provide high data availability and disaster recovery based
on IT solutions from market leaders.

Design and Implementation of Corporate Data Warehouses & Data Lakes
Migration of existing DWH to a new platform
Help with migration of existing DWH to a new platform
Implementation of Custom ETL/DWH/BI Architectures

Assistance in the administration of Data Lakes
Setting up data sources
Converting raw unstructured data into organized databases and their subsequent analysis
Implementation of high-performance data marts

Consolidation of data from different accounting systems and upload them to DWH and EPM system (Enterprise performance management)
Data integration services
Implementation of Data Virtualization solutions
Implementation of intelligent high-performant data pipelines

We implement Data Governance Solutions, establish Governance framework and drive its implementation
We deal with metadata for the purpose of data catalogue population, analysis, automation of data stewardships processes, etc.
We automate the data management process.

Our Vendors

Databases

*open
source

MPP & Data Lakes

*open
source
*open
source

Data Analysis

*open
source
*open
source
*open
source

Data Management

*open
source

ETL

*open
source
*open
source
*open
source
*open
source

*open
source
*open
source

*open
source

Planning & Consolidation

Data Governance

Cloud Providers

Related Services

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MD Cloud eCommerce Services

Daria Chervinchak — Thu, 30 Jun 2022 14:25:36 +0000

What We Offer

Ecommerce Strategy and Consulting
Ecommerce Development
Support and Maintenance

MD Cloud eCommerce Team

MD Cloud team offers comprehensive solutions for e-commerce business and helps implement the technology infrastructure, develop a marketplace model, optimize the operation of online stores, make their work faster, more productive, and more reliable which responds to your customers’ needs.

70+ eCommerce experts
40+ Backend and Frontend developers
+5 project teams
+15 years of experience

Challenges eCommerce
Faces With Today

The Increasing Load on Digital Sales Channels
The Emergence of New Players and Marketplaces
Growing Demand for Digitalization & Flexible IT Infrastructure

Our Services

Analytics
& AI
- Einstein Commerce Cloud
- Google Analytics
Digital Commerce Solutions
- B2B, B2C, B2B2C, D2C, Marketplace
- SAP Commerce Cloud
- Salesforce Commerce Cloud
- Mobile Commerce (iOS, Android)
- Headless Commerce
Customer Experience
- User Experience Design
- UX Analysis & Conversion optimize
- Brand & UX Consulting
Digital
Marketing
- Omnichannel Marketing Strategy
- Campaign Management
- SEO, SEM, SMO, etc
Digital Commerce Strategies
- End-to-End eCommerce Process Analysis
- Financial Models
- Business Model Selection
- Growth Points
- Project & Business Team Adaption
- Continuous Innovation Strategy
- eCommerce Investment Plan
- Strategic Planning
CustDevs &
Digital Teams
- Commerce
- Microservices
- T&M
- Fix

Our eCommerce Expertise

PHP, Nginx, Tomcat, VUE, iOS,

Laravel, Android, Spring, Angular,

JAVA, JavaScript, Web Services

Technology Platforms We Work With

MD Cloud unites industry-leading platforms with deep
team technical expertise

SAP
Commerce Cloud
- We implement the eCom-platform, item catalog and contact center
- Provide average sales growth due to additional and cross-selling
- Increase the share of regular customers by providing real-time offers based on customer experience
Salesforce
Commerce Cloud
- We help improve efficiency of your online store with additional Salesforce B2C & B2B commerce with AI and omnichannel experience features like endless aisle & order management
- We help create a unified eCommerce client experience across all channels
- We offer Commerce Cloud customization services and integration solutions with different systems

Related Services

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Robotic Process Automation Services

Daria Chervinchak — Wed, 29 Jun 2022 14:25:35 +0000

Robotic process automation (RPA) is a software technology that makes it easy to build, deploy, and manage software robots that emulate human actions interacting with digital systems and software.

What We Offer

RPA Development
Robotic CoE Enablement
Robotic Advisory

MD Cloud RPA Team

Our team can help you integrate Robotic Process Automation (RPA) and accelerate digital transformation
of business processes by automatically performing routine, time-consuming work.

12 qualified
specialists
10+ years
of experience
High-level
expertise

The Most Frequent Challenges
our RPA Team Helps to Manage

Many companies still have a large volume of manual operations
that significantly reduce business efficiency

Our Services

Business process evaluation

Evaluation in terms of robotics prospects and capabilities

Research of business applications for compatibility with robotics technology
Robotics design development

Development and documenting of the processes performed by robots (steps, data, user interface, scenarios, infrastructure, and architecture of the solution)

Preparation of an RPA/Attended RPA development plan
RPA / Attended RPA сode development & troubleshooting

Development of the robotics code in accordance with the agreed design and the most effective RPA/Attended RPA development practices

Finding and working out recommendations for solving problems in the RPA/Attended RPA code
Verification of an existing RPA

RPA business architecture evaluation developed by the customer / partner of the customer for compliance with the best practices

Robotics code optimization and verification, the use and configuration of the components of the platform, integration with business applications
A regular check of the RPA code

Checking the code for compliance with the best practices of RPA development, covering process execution scenarios and optimality
Attended RPA
deployment

Development of the robotics code in accordance with the agreed design and the most efficient RPA/Attended RPA development practices

Plan development/verification

RPA Technical Expertise

Robots interact with the user interfaces of business
applications in the company’s internal network

Attended/Unattended robots
Workflows automation
Business apps integration through UI/API

Monitoring and collecting statistics of RPA business processes

Allow external applications interact with your business application easily

We help you easily integrate connect, test, deploy your robots at scale

Help you check the status of your robots in detail

Optical character recognition for applications
Optical character recognition for documents

RPA Business Effects

Reduction of manual labor

The replacement of manual labor allows you to reduce or repurpose up to 80% of employee efforts

Reduction of indirect costs

Reduction of equipment costs, rent, etc

Improving labor productivity

The robot works on average 10-20 times faster, 24 hours a day, 7 days a week

SLA processes

Guaranteed compliance with SLA for robotic processes

Where Can RPA Be Used?

Reconciliation reports
Advance reports
Bank statements
Reconciliation with the turnover balance sheet
Processing of payment orders
Preparation of cover letters
Verification procedures
Processing of applications
Statistical reports

Dismissal/hiring due to change of legal entity
Establishment of accounts
Disability sheets
Urgent vacations
Reports on accepted and dismissed employees
resume search
Calculation of salaries
Submission and reconciliation of tax returns

Duplication of target and historical electronic document management systems
Control of expiring transactions
Unloading and routing of the electronic archive
Control of document reflection in ERP
reporting processing email attachments

Working with complaints
Service requests in CRM
Collecting and analyzing price changes
Fast processing of applications with a low percentage of errors

Requests and messages to suppliers
Processing applications from suppliers and checking their documents
Notifications to suppliers
Control of delivery dates
Approval and signing of specifications
Creation of outgoing shipments by railway shipments in ERP
Registration of invoices in ERP and creation of payment requests
Inventory reports in ERP, reconciliation of inventory reports

Registration of real estate transactions
Registration of insurance contracts
currency exchange
Requests from government agencies
Checking the dates of the tax base
Uploading documentation to the public procurement website
And more …

Partners We Work With

Pega Robotics
RPA software that scales beyond tasks
Automate repetitive work

Bridge gaps between systems

Speed up processes, eliminate errors
- Attended RPA
- Unattended RPA
- Auto-balancing
- Email Bot
- X-ray Vision
- Workforce Intelligence
UiPath Platform
Fully automated enterprise with UiPath Platform
- Delivering automation first
- Automation fast
- Automation for all
- Best in class UI, API, and AI automation
- AI built in across the platform
- Proven ability to scale Robust governance and security
- Cloud-native, flexible deliver
Nintex
World Leader in Workflow
- End-to-end process intelligence
- Workflow automation
- Intelligent Forms
- Automation Cloud
- Process manager

Related Services

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CRM Advisory Services

Daria Chervinchak — Tue, 28 Jun 2022 09:59:18 +0000

What We Offer

Need help selecting
a new CRM?

MD Cloud guides you through the CRM platforms variety and consults you on the benefits your business will get after CRM implementation and process automation. We help you identify the best CRM system for your business needs

Want to improve
your current CRM?

Our experts customize the existing CRM system (SAP, Salesforce, Pega) to comply with your business processes and demands, including employee training, system integration, maintenance, and support after implementation

Thinking about
a custom solution?

Design and development of a powerful custom IT solution tailored exclusively to meet your business needs. Our experience helps grow your business revenue

Need help choosing
a marketing strategy?

We are experts in developing marketing optimization and loyalty program strategy for maximum and efficient customer retention and meaningful engagement with your customers via digital and offline channels

MD Cloud Expertise And Certifications

Related Services

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Managed IT Services

Daria Chervinchak — Thu, 05 May 2022 16:45:34 +0000

What We Offer

Business analysis and
technology strategy building

Our team analyses your business to discover new opportunities for profit increase and digital transformation
We evaluate and offer the most relevant methodologies and approaches that fit your business

Software selection and implementation strategy consulting

We guide you through the processes of CRM selection, setup and offer the most efficient solutions for ROI and revenue increase
Choosing the solutions for your business, we consider the current IT infrastructure and ensure it meets local laws and regulations

End-to-end project
management

We offer full project delivery services including requirements gathering and analysis of your business processes, solution design and implementation strategy and provide end-to-end solutions
as a result

Software requirements
specification development

Our experts help develop CRM system requirements, and other documentation, including the work plan draft, and admin/user manuals
We log all decisions taken, which makes further system administration and support easier

Deep Industry Expertise And Out-of-the-box Solutions

Our experts have gained a solid experience in loyalty program creation and marketing communications. For a large number of industries — pharma, FMCG, manufacturing, financial services, insurance and etc. We offer various out-of-the-box solutions developed on the leading CRM platform and field-proven by global brands

Additional services

The existing system
upgrade in compliance
with the up-to-date business demands

Our expert team will analyze the existing management system and provide upgrade recommendations in accordance with your unique business needs

Decision support
department

Our client support service was created to help you out. After the implementation is done, you can anytime reach out with your questions and request advice

Personnel outsourcing
for seamless and agile implementation

MD Cloud offers personnel outsourcing, which means expertise on request with the skills needed for successful software development

Selecting and training
a perfect team for your
growth

We are always ready to help build the perfect team structure in accordance with your unique business processes and train your team to reach your goals

MD Cloud Expertise And Certifications

Related Services

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Services - CRM solutions provider I MD Cloud

Business Process Management Services

Our BPM integration services

MD Cloud BPM Team

The Most Frequent Challenges our BPM Team Helps to Manage

BPM Business Effects

Partners We Work With

Related Services

BPM

BPM products we offer

Our approach

Our BPM integration services

BI & Data management

What We Offer

MD Cloud BI Team

The Most Frequent Challenges our BI Team Helps to Manage

Our Services

Our Vendors

Related Services

MD Cloud eCommerce Services

What We Offer

MD Cloud eCommerce Team

Challenges eCommerce Faces With Today

Our Services

Technology Platforms We Work With

Related Services

Robotic Process Automation Services

What We Offer

MD Cloud RPA Team

The Most Frequent Challenges our RPA Team Helps to Manage

Our Services

RPA Business Effects

Where Can RPA Be Used?

Partners We Work With

RPA software that scales beyond tasks

Fully automated enterprise with UiPath Platform

World Leader in Workflow

Related Services

CRM Advisory Services

What We Offer

Related Services

Managed IT Services

What We Offer

Additional services

Related Services

The Most Frequent Challenges
our BPM Team Helps to Manage

Challenges eCommerce
Faces With Today

The Most Frequent Challenges
our RPA Team Helps to Manage